moving on to operations for beginning of december has been delayed to mid-january because of the law library also went in on our building and pushed us back a month. we have a significant enrollment. i would like to ask our manager to give that presentation to you. >> mitchell gregs members service manager. the open enrollment summary is contained in the presentation just behind the directors report. for the sake of time i'm going to put the slides i'm going to review here on the screen. the open enrollment summary for october 2013, we received 6580 applications this year. this is an increase from back in october 2012. probably the reason for that is for plan year 2013, we had a short plan year just prior to that. so we had two actual open enrollments in the prior year 2013. and in the fiscal year we had 7,000 applications. that's probably a pretty average number. at the time of presenting or preparing the presentation we processing 861 applications. as of today we are 72 percent processing the 8423 applications. the typical responses as you can see on the presentation. the calls and